Give me a job

April 26th, 2010

So, in these days of the internet, everyone’s got their CV on the internet right? Well, I’m not going to post every detail, but here’s a fairly comprehensive teaser:

Personal Details Hometown:
Burgess Hill,
West Sussex.		 Mobile: 07956 597590
Email: stuart@stuclark.net
Date of Birth: 20 October 1975.
Work Ethic I am a hard working, highly motivated person, having extensive experience of working in teams ranging from small to very large in size; both as a team member and as a team leader. Throughout my career I have been recognised as being able to liaise with colleagues and customers alike at a high level and with a large degree of responsibility, in order to resolve issues or further relationships in the quickest, most professional manner possible. I am very flexible and am always willing to provide out of hours support or emergency work when required. I am also used to travelling to different sites and locations, as situations require. While remaining an “all round” support specialist, I have specialised in Windows server technologies and Citrix products, amassing over 9 years experience of both fields.
Computer Skills Windows NT4, 2000, 2003, 2008 server.
Windows 3.1, 3.11, 95, 98, ME, 2000, XP, Vista, 7 workstation.
Citrix Metaframe 1.8, XP, Presentation Suite 3.0, 4.0, 4.5.
Microsoft Exchange 5.5, 2000, 2003, 2007.
Microsoft Server AD, DNS, DHCP, WINS, GPO, ISA, IIS, TS, Cluster.
Microsoft SMS, WSUS, MOM.
Microsoft SQL 2000, SQL 2005.
Microsoft Office 97, 2000, XP, 2003, 2007, 2010.
Symantec BackupExec 8, 9, 10, 11, 12, Netbackup.
IBM Director, Tivoli Storage Manager, IBM FastT SAN manager.
EMC Celera SAN management tools.
Adobe Photoshop 6, 7, CS, CS2, CS3, CS4.
Adobe Pagemaker 4, 5, 6, 6.5.
Adobe Dreamweaver 1, 2, 3, 4, MX, CS3, CS4.
Adobe Director 3, 4, 5, 6, 6.5, MX.
Adobe Fireworks 1, 2, 3, 4, MX, CS4.
Filemaker Pro 3, 4, 5, 6, 7, 8, 9, 10
HTML, FTP, RealMedia, Flash, Java, Director Lingo, Perl, PHP, ASP.
Experience:

Kew Bridge Steam Museum: Operations Manager

  • Manage every aspect of the day to day operation of the Museum, including public opening, collections management, development, volunteer management, archival research and conservation, finance management and development and restoration management
  • Manage all other staff at the Kew Bridge Steam Museum, including all aspects of HR and personnel resourcing
  • Report to and implement the strategic decisions and directions of the board of Trustees
  • Develop, manage and implement the financial and visitor budgets of the Museum
  • Design, manage and implement all future strategies of the Museum
Onlico IT Consultants: Project Specialist

  • Project management, design & implementation of Wintel based server and network infrastructure
  • Team lead and mentor the Onlico support team, acting as a point of escalation as well as delegating essential or time sensitive project work
  • liaising with designers, builders, suppliers & clients to effect a complete company move from existing to new premises
  • Design & implement VM and EMC SAN based virtual environment – consolidating over 30 servers to 3 physical servers
  • Design EMC SAN data partitioning and storage arrays
  • Design and build SQL cluster servers (OS / hardware build and installation)
  • Manage and implement projects and changes in accordance with ITIL and Prince 2 methodology
  • Network design and implementation, including server, workstation, VOIP and video conference integrated networks, utilising HP & 3COM switches and multi-subnet designs
  • Introduced managed change control procedures, both internally and for clients
  • Manage domain migration and merger through company acquisition
  • Windows 2000 & 2003 based server support, providing 1st to 3rd line support to customer users.
  • Manage IIS websites (including OWA sites) as required for customers
  • Design network, server and PC infrastructures and implementations to connect offices in over 10 international locations.
  • Citrix Presentation Suite 4.5 server design, implementation & support, including monitoring of server farms and managing service to users.
  • Microsoft Exchange 2000 and 2003 management and support, problem resolution and upgrade planning.
  • Symantec BackupExec & Windows Backup server design, implementation and monitoring.
  • Altiris deployment and management.
  • New product and service research, design, implementation and delivery to both Onlico and our customers.
  • Both off-site and on-site DR design, planning & implementation
Capgemini UK plc: Senior System & AD Analyst – Morley Fund Management

  • Windows 2000 & 2003 based server support, providing 3rd line support to remote support teams, as well as customer users.
  • Citrix Metaframe Presentation Suite 3 server support, including monitoring of server farms and managing service to users.
  • Microsoft Exchange 2003 (cluster) management and support, problem resolution and upgrade planning.
  • Windows 2003 domain upgrade, including full design and implementation of Windows 2003 SP1 and Windows XP SP2 Group Policies.
Capgemini UK plc: Senior System Support Analyst – Lloyds Register of Shipping

  • Deputise for support team leader and act as a final point of escalation for complex or mission critical issue
  • Windows NT, 2000 & 2003 based server support, providing 3rd line support to remote support teams, as well as customer users.
  • Citrix Metaframe 1.8, XP & Presentation Suite 3 server implementation and support, including monitoring of server farms and managing service to users.
  • Microsoft Exchange 2003 (cluster) management and support, problem resolution and upgrade planning.
  • Windows 2000 & 2003 domain management and upgrade planning, including future hardware sizing planning and project implementation.
  • New hardware / software project planning and implementation.
  • Manage and implement new SQL and Exchange clusters
  • Implement Exchange OWA (IIS) servers
Capgemini UK plc: Senior System Support Analyst – Westminster City Council

  • Deputise for team leader, leading project design and implementation; support team management and escalation
  • Design, build and implement large (35 server+) application systems encompassing Microsoft Windows 2003, Exchange 2000, SQL Server 2000, Citrix Presentation Server 3 and Microsoft Windows Clusters.
  • Design and implement IBM & Cisco based fibre attached SAN
  • IBM FastT and Cisco fibre SAN system management and configuration
  • Windows NT, 2000 & 2003 based server support, providing 3rd line support to remote support teams, as well as customer users.
  • Citrix Metaframe 1.8, XP & Presentation Suite 3 server planning, implementation and support, including sizing server farms, configuring hardware / software, and managing service to users.
  • Domain migration from Windows NT 4 to Windows 2000, including Microsoft Exchange migration from Exchange 5.5 to 2000.
  • Domain management, including full server reporting for large Windows NT4 and 2000 domains. Use of custom scripts and reporting tools for daily reporting of server status.
  • Service planning and consultancy to Westminster City Council for future domain and application environment upgrades. Liaising with third party contractors and service providers.
  • Hardware and software (re)building of servers and other systems as required.
  • Disaster recovery planning and implementation for numerous applications and systems.
  • IBM X series server design, build & implementation, including blade server, clustering, SAN and TSM attached servers.
  • Design and implement Veritas BackupExec 8, 8.6 & 9.1 based enterprise backup solutions
  • Design and implement SQL and Exchange clusters
ITNET PLC: Senior Desktop Support Analyst – Westminster City Council contract

  • 1st & 2nd line desktop support, covering any aspects of Microsoft and other software, based on Windows 3.11 to Windows 2000 systems.
  • Manage the team’s application and Ghost based deployment servers, maintaining NT accounts and permissions,
  • Investigate and implement new projects and applications, such as the Land Registry Direct application, printer system installations and Citrix and SMS based deployments.
  • Provide technical assistance and expertise to Westminster staff and external companies to develop, deploy, maintain and support WIMS (The Westminster Information Management System) – a Citrix based implementation of a J.D.Edwards OneWord financial application, serving approximately 800 users on over 60 sites.
  • Manage the implementation of new Ricoh multifunction photocopiers, developing their inclusion in the corporate network as large volume printers. Co-ordinate and design the network and server configurations for the photocopiers. Liaising with and advising Westminster Council, Ricoh Imaging and Pitney Bowes Management Services.
  • Evaluate new software for compatibility and inclusion in the supported software list.
Primus Telecommunications Ltd: Production Support & Helpdesk Development

  • Manage the day to day running of the “production” computer systems used in house at Primus Telecommunications, resolving errors and maintaining a fast, stable environment for users.
  • Provide 1st and 2nd line support to staff in the London and various European offices.
  • Develop a database and ASP driven intranet helpdesk system to log problems and requests from users, assign them to support personnel, and produce reporting once a job has been completed.
  • Run reports on a daily or weekly basis to give an up-to-date analysis of customer trends and habits.
  • Help to develop and maintain the Primus website and associated other websites.
  • Assist in setting up and maintaining a pilot Windows2000 based network domain structure, and plan integration and transfer of existing NT4 servers into the new structure.
Kew Bridge Steam Museum: IT Systems Manager

  • Manage the day to day running of the computer systems used in house at Kew Bridge Steam Museum, and develop the expansion of the system and network for future use.
  • Provide support for staff and volunteers at the Museum.
  • Develop database and intranet based systems for internal use by staff and volunteers.
  • Develop web site and public access systems for Museum visitors both on site and remotely over the internet.
  • Develop database and spreadsheet applications to aid the administrative running of the museum and parent charity.
  • Develop a multimedia guide book for publication on the Museum’s internet site, and distribution to educational establishments by CD-ROM.
  • Organise and oversee exhibitions aimed at school children, and at a higher technical level to tour events throughout the year, promoting the museum.

Osmosis Technologies Ltd: Support Specialist / Technical Support Manager

  • Manage the day to day running of the technical support department, dealing with resellers and some end users.
  • Provide support on hardware components and software packages, especially Microsoft operating systems and office applications.
  • Trace and resolve hardware and software conflicts with new components, such as motherboards, graphics cards, or new versions of operating systems.
  • Diagnose and solve customers’ queries over the phone.
  • Issue returns numbers for faulty goods, and liaise with customers to arrange replacements.
  • Evaluate new hardware and software products for sale, and provide technical support on them.
  • Batch test hardware products before release to the warehouse for sale, and report any faults found to the purchasers.
Education

Trained to MCSE level in Windows 95, 98, NT4, 2000 and 2003 as well as Exchange 2000, Exchange 2003, Active Directory, DNS & DHCP.CCA level knowledge of Citrix Metaframe 1.8, XP, Presentation Server 3 and Presentation Server 4, 4.5Extensive knowledge of most mainstream business applications as well as multimedia and internet applications.

  • 2 A-levels, in Computing and Physics.
  • 12 GCSEs, including 5 at grade A.
Interests I am a regular volunteer at the Kew Bridge Steam Museum and am involved in a large variety of the functions of the museum, including managing our retail outlet; designing and managing our IT systems, both internal and internet based; working with the trustees to formulate and implement all future economic activities within the museum; and directing, managing and executing the operation of London’s only steam railway.I have been interested in computers for a long time, and have participated in beta testing programs covering various versions of software and operating systems, including Windows 95 and 98, Windows NT, 2000 and XP, MacOS, and OS/2 based systems. I have developed multimedia training applications and kiosk titles, and have helped train users in multimedia and design software for the Multimedia User group. I also run my own internet email and web server, hosting numerous websites and email domains, some of which attract over 20,000 unique visitors each month.
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